Activate account manually?

[vegelover]

Hello occasionally people loose there password etc. Ive tried to point them in the right direction to get another one, but I just got a request to activate the account manually.. I don't know where to do this. In the admin area I approve the accounts, but I don't know how to activate it. Could somebody please tell me how to do this?

Thanks,
Natasha

[flirtywhoo]

Originally Posted by vegelover

Hello occasionally people loose there password etc. Ive tried to point them in the right direction to get another one, but I just got a request to activate the account manually.. I don't know where to do this. In the admin area I approve the accounts, but I don't know how to activate it. Could somebody please tell me how to do this?

Thanks,
Natasha

Version 21 whilst in member list in the admin panel double click the approved option then it gives you a list of things to do with that members account.

[vegelover]

Thanks, Ive got version 9. I tried to do what you said to activate her account automatically, but when I double click the approved heading in the admin the page just reorders the list.

She sent me another mail..

I am still having no luck ,so I will tell you what I am doing when I log onto the website.
When I am asked to log in if I am a member- I do so by entering my name and password.
I do not click onto log -in ,but then click onto activate and then a box appears on the right side for the screen asking for my email address and then the activation code which I have received.
When I enter the code given to me by email ,it says that the activation code is incorrect.
Am I doing something incorrectly? I am feeling very foolish.
Anne